FAQ

Where is Blakely Rhode based?
On the Central Coast, NSW.

Can I pick my order up?
We are online only, please understand that unfortunately we do not offer for orders to be picked up or for any viewing or try ons before purchasing. 

What if I didn't receive a confirmation email?
Please contact us via the chat, Instagram/Facebook or email so that we can assist you with this. We may need your order number/name/address. 

What if my vintage doesn’t fit or has wears and tears?
Please see our "Refunds and Vintage Policy" at the bottom of the website. 

Where is the vintage from?
At the moment, all vintage is sourced from the USA. 

How do I track my order?
Once an order is processed you will receive an email with a tracking number. This will then be used to track your order with Australia Post.

How long does it usually take for an order to come?
This is dependent on shipping but we do our best to aim for 1-3 days. We offer Standard Shipping for all orders or there is an option to pay for Express Shipping. Please note that due to the way of the world right now (Covid-19) it is extremely hard to predict or avoid situations where an order may be delayed. If you are in a rush to get your order, we would suggest reaching out and chatting with us before confirming your order so we can help give you more information or advice. 

What if I put the wrong address?
Please contact us immediately if this happens. Once an order is confirmed and processed through the system it may be too late and you will be held responsible. Please contact us as we will do our best to help, alternatively you may need to call Australia Post. 

What if my order was a return to sender?
If for any reason your order is automatically returned to sender by Australia Post, we will contact you as soon as we receive it. This is when an order has attempted delivery or has been awaiting collection at a post office. Please understand that we cannot refund your shipping, as this is out of our hands and you are responsible. 

What if my order did not arrive?
Please contact us so we can have a look at the status of your order. All parcels shipped within Australia with Australia Post. If you have received notification that your delivery has arrived, be sure to check around the shipping address. Blakely Rhode is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address.